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Overall score
3.9/ 5
SME Fit2/5
tiered pricing with step cliff + free trial
JTBD4/5
solid named JTBD
Integration5/5
API + Zapier + 8 integrations
Trust5/5
mature, founded 2015
Quality4/5
4.6 on G2 (520 reviews)
Compliance4/5
SOC 2 + GDPR
About
Gorgias is a help desk built specifically for ecommerce, unifying email, chat, social, and SMS tickets with deep Shopify, BigCommerce, and Magento integration. Its AI Agent automatically resolves order status, refund, and product questions using store data.
Best for: Ecommerce brands on Shopify, BigCommerce, or Magento needing AI-driven support.
Pricing
| Tier | Monthly | Annual /mo | Billing | Notes |
|---|---|---|---|---|
| Starter | $10 | $10 | flat | 50 tickets/mo; up to 3 agents; basic helpdesk · $0.40/extra ticket |
| Basic | $60 | $50 | flat | 300 tickets/mo; unlimited agents; helpdesk core · $40/100 extra tickets |
| Pro | $360 | $300 | flat | 2000 tickets/mo; unlimited agents; advanced features · $36/100 extra tickets |
| Advanced | $900 | $750 | flat | 5000 tickets/mo; unlimited agents; advanced support · $36/100 extra tickets |
| Enterprise | — | — | flat | Custom ticket volumes; dedicated support · Contact sales; AI Agent $0.90-$1.00 per interaction |
Key features
- AI Agent for ticket auto-resolution
- native ecommerce integrations
- macros and automations
- revenue tracking from support
- multichannel inbox
Integrations
ShopifyBigCommerceMagentoKlaviyoRechargeAttentiveInstagramTikTok
Trust & compliance
- Stage range
- Solopreneur → Series A
- Founded
- 2015
- Status
- active
- SOC 2
- yes
- GDPR
- yes
- Data residency
- us
- External rating
- 4.6 on G2 (520 reviews)
- Last verified
- Apr 2026
Reviews
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